State Farm® Insurance Agent Rusty Smith

"Brooke is very responsive and reaches out to me whenever there is an issue"

"Everyone in this office is just really helpful in trying to solve problems and give assistance in anyway possible. I particularly enjoy the fact that they are so proactive. They not only follow up with me (on their own) about an issue I've raised...they also call me to resolve/discuss something even before I call them. I love the service, the attention to me as a customer, and, very importantly, that I can trust them. Every interaction ends with an answer, a smile, and the feeling that I just talked to someone who cares about me."

"Always super attentive- excellent customer service. I always feel valued. Highly recommend!"

"I'm very happy with the service and professionalism with all the staff at Rusty Smith State Farm. My daughter recently was in an accident and her vehicle was totaled. Everyone at Rusty's office went above and beyond with their assistance in getting this handled."

"The staff at Rusty Smith State Farm have always been a pleasure to deal with. It feels like they always treat you more like family than just another customer."

"I’ve only ever had great experiences with Rusty Smith and his team. They are always willing to answer any and all questions and look for ways I can save on my insurance. I appreciate their patience and expertise."

"I had a great experience. They were very professional and very helpful"

"Rusty's team has been supporting my family's insurance needs for almost 10 years. If you want real service and prefer talking with humans with a heart and a pulse, i recommend this Cumming GA office."

"I have been with State Farm for the last 50 years. Brooke has always been a pleasure to work with and always gone above and beyond to help."

"We have been a customer of Rusty and his State Farm agency for many years. He and his assistances have always been there for us when we need any help with homeowners or Automobile policies. If you are having problems with your insurance, I would advise to give him a call. They treat you right and look out for you."

"Clemmie is my go to person. She's great and 100%. She's always handled everything very timely and efficient. The rest of the team has always been right on top of things if she wasn't available."

"The staff is always helpful. I definitely recommend this location!!"

"Brooke did an AMAZING job assisting me with a change to my vehicle policy. She took the time to explain the coverages and quote any changes to my coverages. Definitely satisfied with the results and will be working with her and the Rusty Smith team for many more years! Thanks Brooke!"

"I called and asked to speak to Rusty and I was respected enough to get a return call back in a few mins. Another State Farm office in the area does not show responsibility like that. Way to go Rusty Smith and staff for being honest and attentive."

"The staff at Rusty's office are very polite, personable, and helpful. Brooke went the extra mile for me resolving a document problem and saved me precious time. They take the time to explain things and offer helpful advice as well. I recommend Rusty Smith and his team highly."

"This is a great State Farm office- and Brooke is the BEST!! She is always very friendly and takes the time to not only listen to your concerns and questions but does everything she can to assist you and walks you through all of your options. She is truly the gem of this office :) Thank you Brooke for all of your help with ALL of our crazy insurance needs!"

"Rusty Smith and his team are amazing. I've worked with Brook and she is always polite and helpful"

"After having been a customer for many years I recently had to submit a couple of auto claims. Rusty personally helped tremendously with the first one, which was ultimately so small in value that it didn’t “count” against us. He gave me great advice as I navigated each decision about how to proceed. The second claim was unfortunately larger, and I was not familiar with the process, but as soon as Brooke got involved everything went smoothly! She went the “extra mile” to work closely with the State Farm Claims Adjuster (who was also extremely helpful) to expedite a very fair and rapid resolution. I was very reassured by her frequent updates and felt like I was getting terrific service throughout the experience. I’ve heard many complaints from friends about their insurance providers not covering what was expected or being difficult to deal with, but I have had a truly positive experience with Rusty and his team in all ways. I am happy to highly recommend the Rusty Smith State Farm Insurance Agency!"

"We have used Rusty State Farm Insurance for many years, always very happy with the service, Brooke goes over and above to provide outstanding customer service. I highly recommend them!!"

"Brooke watches my back and comes to my aid like no one else ever has. A true pleasure to work with."

"Brooke has been a godsend!! Always there to answer any questions I or my son has about our policies and does everything within her power to assist. I know I can call on her anytime to help with anything concerning insurance related questions."

"Rusty Smith with State Farm was excellent with handling my claim related to a car accident. Brooke and his entire staff were very attentive throughout the entire process and kept me very informed. I am thankful to have such a good insurance company on my side."

"Hands down the best agent I have worked with! Not only has Rusty Smith spent hours working with me to go over the finest details of my policies but his staff is always been immensely helpful. A definite recommend!"

"Mrs. Michell has been exceptional through my.loan transfer process. I was not happy with them changing it but Michelle made it simple and easy. Constantly contacted me every couple of weeks to check in as I travel alot, she went above and beyond to get us taken care of."

"We have a homeowner's and several adult and teen-driver auto policies with Rusty Smith's agency and have always felt very good about their customer service. Brooke is an exceptional representative in Rusty's office and has gone way above and beyond to help us in difficult times."